FREQUENTLY ASKED QUESTIONS
Where do you source your teas?
We source our teas from around the world. Our Black teas are from India and Sri Lanka, Rooibos is from South Africa, Green tea is from Japan and our Mate is from South America.
Are the teas vegan?
Yes! The founder is vegan, so rest assured the dessert blends are as well.
Are the teas Sugar Free?
Yes! Read why here
Are the teas Gluten Free?
Yes! No wheat, flour, etc is in our blends
What does "Natural Flavors?" mean
We do not use any artificial ingredients in our teas. The natural flavors in some off our blends are mainly extracts of fruits, essential oils and spices.
What does "Re-Steep" mean?
Re-Steeping is the process of using the same tea leaves to brew multiple cups of tea. That's the beauty of loose leaf tea!
Do any of your teas contain nuts?
Yes. Vanilla Horchata, Sock It To Me Cake and certain seasonal blends do contain nuts. Please be sure to read the ingredients on each product page to ensure your tea is nut free.
Where do you ship from?
We are located in and ship from Houston, Texas
How long will it take for my order to ship?
We take 2-3 business days to process your order. We ship via USPS and shipping times are usually 3-5 days, but certain weather conditions or unusual business conditions can extend delivery times.
I put in the wrong shipping address. Can you update this?
Yes! Just send us an email at: Sales@TeaPleaseTea.com with your order number and updated address, we'll get it taken care of.
How can I track my package once it ships?
Once your order has been processed, you will receive an email with a tracking number to track your progress. Please note: if you used your phone number as the main point of contact at checkout, you will receive a confirmation text but not tracking information.
What is your return/ refund policy?
Please refer to our Return Policy here
Where do you source your teas?
We source our teas from around the world. Our Black teas are from India and Sri Lanka, Rooibos is from South Africa, Green tea is from Japan and our Mate is from South America.
Are the teas vegan?
Yes! The founder is vegan, so rest assured the dessert blends are as well.
Are the teas Sugar Free?
Yes! Read why here
Are the teas Gluten Free?
Yes! No wheat, flour, etc is in our blends
What does "Natural Flavors?" mean
We do not use any artificial ingredients in our teas. The natural flavors in some off our blends are mainly extracts of fruits, essential oils and spices.
What does "Re-Steep" mean?
Re-Steeping is the process of using the same tea leaves to brew multiple cups of tea. That's the beauty of loose leaf tea!
Do any of your teas contain nuts?
Yes. Vanilla Horchata, Sock It To Me Cake and certain seasonal blends do contain nuts. Please be sure to read the ingredients on each product page to ensure your tea is nut free.
Where do you ship from?
We are located in and ship from Houston, Texas
How long will it take for my order to ship?
We take 2-3 business days to process your order. We ship via USPS and shipping times are usually 3-5 days, but certain weather conditions or unusual business conditions can extend delivery times.
I put in the wrong shipping address. Can you update this?
Yes! Just send us an email at: Sales@TeaPleaseTea.com with your order number and updated address, we'll get it taken care of.
How can I track my package once it ships?
Once your order has been processed, you will receive an email with a tracking number to track your progress. Please note: if you used your phone number as the main point of contact at checkout, you will receive a confirmation text but not tracking information.
What is your return/ refund policy?
Please refer to our Return Policy here